11 Comments
User's avatar
certifiably Roger W. Former's avatar

I remember one time years ago when we were getting all comments from everyone who commented on the same thread, instead of only responses to your comment. HAHAHA!

I've been having troubles for a couple of weeks, maybe a month. Some comments to me ever show a notification. I also cannot edit my profile. It says "there was an error." Then, nothing.

Support is as horrible as always, as far as I'm concerned.

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The Bone Writer's avatar

Who do we even contact at this point?

The people we used to @ don't even respond and there doesn't seem to be a viable support path.

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JJ's avatar

They let you change your email. I've been theorizing that Substack is selling a feature that puts people you don't even subscribe to in everyone's notifications. People who I've never heard of or sub'd to show up in my notifications. They wouldn't let me integrate my old stack with this one or change the email address on my old account even though they could see it was a formerly used email address and were shown proof of it.

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The Bone Writer's avatar

That's odd. I know I've changed my email before but I wonder if that's part of what happened? The old email was what I used to login when I was already logged in.

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JJ's avatar

I wasn't able to retrieve the old email from Google that it was linked to and had to start this one just to talk to the chat bot and then customer support who was just as obtuse and then didn't respond. Total d bags.

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Rat's avatar

Does this happen with publications that do not have custom domain set up?

(hypothesis: it might be related to cookies being set per domain)

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The Bone Writer's avatar

Good question. I'm not sure. I know I don't have a custom domain set up.

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Rat's avatar

What I know is that whenever I'm asked to sign in before I can comment, it's always a publication that has a custom domain. Seems vaguely similar.

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sanz's avatar

Bro you are actually ugly as fuck no wonder why you hate trans people because we’re hot and get more attention than you ever will

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sanz's avatar

Ugly bitch 🤢🤮

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The Bone Writer's avatar

Hey look... The tranny troll.

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